Warranty Details
Here at boszgadgets, we value our customer and understand the need for after-sales support. Unlike other fly-by-night online gadget stores, we stick to our warranty policies.
BY PURCHASING AT boszgadgets, YOU AGREE AND ACCEPT THE WARRANTY AND REPAIR POLICIES CLEARLY STATED BELOW.
WARRANTY DETAILS:
The conditions stated herein are applicable to all items purchased from boszgadgets unless otherwise stated. For Apple Products such as iPod, iPad, and Macbook have a 1Year Apple Warranty and for iPhone's, Samsung, Xperia, LG, HTC, and ASUS phones or tablet boszgadgets personally offers the unit 3-days replacement and 1 YEAR SERVICE WARRANTY (boszgadgets WARRANTY). This is subject to the discretion and further judgment on the part of the seller and our technical support team.
I. Warranty does not cover any form of water damage, regardless if the unit is declared water-resistant or waterproof, and regardless if the water damage occured within the 3-day replacement period or within the One Year LABOR Warranty period.
II. Strictly 3 days only for unit replacement in case of hardware defect, subject first to technical evaluation.
III. VERY IMPORTANT - Replacement is void for: scratches, dead pixels, dust, dirt, physical damage, in-the-box accessories, software modification, custom ROM (Android devices), jailbreak, tampered units, water damage, mishandling and negligence. No replacement and no warranty for such incidents.
ITEMS WITH MANUFACTURERS’ WARRANTY (iPod, iPad, Macbook, and Go Pro)
Parts and service warranty is directly claimed at manufacturer's authorized service centers, not with boszgadgets
• 3 days unit replacement in case of hardware defect.
• No outright replacement – claims are first subject to technical diagnosis to make sure such are true, and not due to user error.
• Parts and service warranty is directly claimed at manufacturers’ authorized service centers, not with the reseller. As such, please direct your unit for technical support to the nearest service station.
• The timeline of the repair procedure depends on the manufacturer, not with boszgagdets. It is better to directly send your unit to their service centers since we will be forwarding your unit to the same people.
• boszgadgets will not be liable for incidences that arise from availing third party service center. This voids the warranty.
• STRICTLY NO ON THE SPOT REPLACEMENTS.
ITEMS WITH SERVICE WARRANTY
(iPhone, Samsung, Xperia, LG, HTC, and ASUS)
• 3 days unit replacement in case of hardware defect.
• No outright replacement – claims are first subject to technical diagnosis to make sure such are true, and not due to user error.
• Labor charges are free.
• Customer will shoulder cost of parts replacement if needed. Like all service centers, parts replacement depends on availability of parts from our supplier.
• Do not consult and have your item repaired by third-party service centers, we will not be liable for their actions. This voids your warranty at boszgadgets.
• STRICTLY NO ON THE SPOT REPLACEMENTS.
ITEMS WITH NO WARRANTY
• These include but are not limited to cases, bags, laptop tables, filters that should be checked and inspected upon immediate purchase.
UNIT REPLACEMENT POLICIES
• Strictly 3 days only for unit replacement.
• Past the three-day period, your item will be subject for technical support.
• No outright replacement – items are subject to technical diagnosis first to ensure it is factory defect and not due to user error.
• Deadpixels are not considered as factory defect.
• There are incidents not subject to unit replacement. Please read the next paragraph for more details.
• Units with physical damage (such as dents and scratches or incomplete packaging) are strictly not entitled for unit replacement, even within the 3-day replacement period.
SOFTWARE MODIFICATION VOIDS ALL WARRANTY
• Any form of software modification such as custom ROM, jail breaking, rooting, updating, customization of software that caused the unit to malfunction voids the warranty, even within the replacement period.
VOID WARRANTY
Under these conditions, warranty is completely void for repair and technical support.
1. Mishandling and negligence even within 3 days replacement period
Examples: Warranty is void for error in sim card insertion, wrong charging equipment, accidentally sitting on your new device, drops, and damaged LCD due to user error.
2. Water damage
Warranty is void for accidental water damage even if the item is considered a waterproof product; customer should take great care of these items.
Please also note that water-resistant and waterproof items are different.
3. Dead pixels
4. Dust, dirt and physical damage
5. In-the-box accessories
Please carefully check that these are performing well during the transaction.
6. Software modification
7. Tampered units
IPOD'S / IPAD'S / MAC BOOK:
- 1 Year Apple Warranty (Warranty can be claimed directly to any POWER MAC CENTER)
IPHONE'S:
- 3 days replacement
- 1 Year Service Warranty (parts not included)
SAMSUNG, XPERIA, LG, HTC, and ASUS Phones or Tablet:
- 3 days replacement
- 1 Year Service Warranty (parts not included)
Go Pro:
- 1 Year Go Pro Warranty
GPP chips
- 1 Month Warranty
ALL SALES ARE FINAL. We only allow replacements only on the corresponding period given to the product afterwards it will only fall under service warranty or manufacturer's warranty (depending on the item purchased) . Within the replacement duration after your purchase, we do not tolerate replacements for change of color or product model. We will not provide any replacements especially for mishandling incidents even it is within the grace period. Please observe that we only allow replacement ONLY FOR FACTORY DEFECT CASES.
boszgadgets offers 1 YEAR LIMITED SERVICE WARRANTY. We will shoulder the repair if it is a factory defect related problem (PARTS not included), otherwise, malfunctions resulting from misuse, software modification, custom ROM, (Android), jailbreak, tampered units, failure to follow instructions in the manual, exposure to dust, dirt sand,water,dropping or shock will not be covered on our service warranty.
Warranty covers only the product itself and does not cover any accessories (battery, headset, or charger) or consumables.
Please keep your warranty or invoice slip.We DO NOT reissue it. Loss of warranty or invoice slip shall forfeit the warranty claim.
BY PURCHASING AT boszgadgets, YOU AGREE AND ACCEPT THE WARRANTY AND REPAIR POLICIES CLEARLY STATED BELOW.
WARRANTY DETAILS:
The conditions stated herein are applicable to all items purchased from boszgadgets unless otherwise stated. For Apple Products such as iPod, iPad, and Macbook have a 1Year Apple Warranty and for iPhone's, Samsung, Xperia, LG, HTC, and ASUS phones or tablet boszgadgets personally offers the unit 3-days replacement and 1 YEAR SERVICE WARRANTY (boszgadgets WARRANTY). This is subject to the discretion and further judgment on the part of the seller and our technical support team.
I. Warranty does not cover any form of water damage, regardless if the unit is declared water-resistant or waterproof, and regardless if the water damage occured within the 3-day replacement period or within the One Year LABOR Warranty period.
II. Strictly 3 days only for unit replacement in case of hardware defect, subject first to technical evaluation.
III. VERY IMPORTANT - Replacement is void for: scratches, dead pixels, dust, dirt, physical damage, in-the-box accessories, software modification, custom ROM (Android devices), jailbreak, tampered units, water damage, mishandling and negligence. No replacement and no warranty for such incidents.
ITEMS WITH MANUFACTURERS’ WARRANTY (iPod, iPad, Macbook, and Go Pro)
Parts and service warranty is directly claimed at manufacturer's authorized service centers, not with boszgadgets
• 3 days unit replacement in case of hardware defect.
• No outright replacement – claims are first subject to technical diagnosis to make sure such are true, and not due to user error.
• Parts and service warranty is directly claimed at manufacturers’ authorized service centers, not with the reseller. As such, please direct your unit for technical support to the nearest service station.
• The timeline of the repair procedure depends on the manufacturer, not with boszgagdets. It is better to directly send your unit to their service centers since we will be forwarding your unit to the same people.
• boszgadgets will not be liable for incidences that arise from availing third party service center. This voids the warranty.
• STRICTLY NO ON THE SPOT REPLACEMENTS.
ITEMS WITH SERVICE WARRANTY
(iPhone, Samsung, Xperia, LG, HTC, and ASUS)
• 3 days unit replacement in case of hardware defect.
• No outright replacement – claims are first subject to technical diagnosis to make sure such are true, and not due to user error.
• Labor charges are free.
• Customer will shoulder cost of parts replacement if needed. Like all service centers, parts replacement depends on availability of parts from our supplier.
• Do not consult and have your item repaired by third-party service centers, we will not be liable for their actions. This voids your warranty at boszgadgets.
• STRICTLY NO ON THE SPOT REPLACEMENTS.
ITEMS WITH NO WARRANTY
• These include but are not limited to cases, bags, laptop tables, filters that should be checked and inspected upon immediate purchase.
UNIT REPLACEMENT POLICIES
• Strictly 3 days only for unit replacement.
• Past the three-day period, your item will be subject for technical support.
• No outright replacement – items are subject to technical diagnosis first to ensure it is factory defect and not due to user error.
• Deadpixels are not considered as factory defect.
• There are incidents not subject to unit replacement. Please read the next paragraph for more details.
• Units with physical damage (such as dents and scratches or incomplete packaging) are strictly not entitled for unit replacement, even within the 3-day replacement period.
SOFTWARE MODIFICATION VOIDS ALL WARRANTY
• Any form of software modification such as custom ROM, jail breaking, rooting, updating, customization of software that caused the unit to malfunction voids the warranty, even within the replacement period.
VOID WARRANTY
Under these conditions, warranty is completely void for repair and technical support.
1. Mishandling and negligence even within 3 days replacement period
Examples: Warranty is void for error in sim card insertion, wrong charging equipment, accidentally sitting on your new device, drops, and damaged LCD due to user error.
2. Water damage
Warranty is void for accidental water damage even if the item is considered a waterproof product; customer should take great care of these items.
Please also note that water-resistant and waterproof items are different.
3. Dead pixels
4. Dust, dirt and physical damage
5. In-the-box accessories
Please carefully check that these are performing well during the transaction.
6. Software modification
7. Tampered units
IPOD'S / IPAD'S / MAC BOOK:
- 1 Year Apple Warranty (Warranty can be claimed directly to any POWER MAC CENTER)
IPHONE'S:
- 3 days replacement
- 1 Year Service Warranty (parts not included)
SAMSUNG, XPERIA, LG, HTC, and ASUS Phones or Tablet:
- 3 days replacement
- 1 Year Service Warranty (parts not included)
Go Pro:
- 1 Year Go Pro Warranty
GPP chips
- 1 Month Warranty
ALL SALES ARE FINAL. We only allow replacements only on the corresponding period given to the product afterwards it will only fall under service warranty or manufacturer's warranty (depending on the item purchased) . Within the replacement duration after your purchase, we do not tolerate replacements for change of color or product model. We will not provide any replacements especially for mishandling incidents even it is within the grace period. Please observe that we only allow replacement ONLY FOR FACTORY DEFECT CASES.
boszgadgets offers 1 YEAR LIMITED SERVICE WARRANTY. We will shoulder the repair if it is a factory defect related problem (PARTS not included), otherwise, malfunctions resulting from misuse, software modification, custom ROM, (Android), jailbreak, tampered units, failure to follow instructions in the manual, exposure to dust, dirt sand,water,dropping or shock will not be covered on our service warranty.
Warranty covers only the product itself and does not cover any accessories (battery, headset, or charger) or consumables.
Please keep your warranty or invoice slip.We DO NOT reissue it. Loss of warranty or invoice slip shall forfeit the warranty claim.
HOW TO MAKE A WARRANTY CLAIM:
Please follow the instructions below.
1. Click here and fill up the Technical Support form.
2. Please contact us at 09063814773 and detail the problem on hand.
3. Once, you have talked to our repair personnel, return the gadget to us.
4. For Metro Manila Customers, just provide us your preferred time for meet-up in SM South mall or Lopez paranaque for us to pick-up the unit, otherwise we can do meet-up but transportation fee will be shouldered by the customer.
5. For provincial customers or those who wish to ship the gadget back to us, please pack only the item/s in question and a photocopy of the warranty slip into a box. Include a signed letter containing all concerns. Please provide a waybill number for returning the item.
6. Items are subject to 3-7 business days of technical diagnosis so we can evaluate your unit properly.
7. Once we receive the item we will then send it to our technical support team for the repair.
Note: For warranty support, allow seven days for check-up and diagnosis. - After the diagnosis has been completed, if you would like to continue with the repair ,it takes about 2-3weeks for the repair to be done.
RETURN CONDITIONS
1. For unit replacement, the item can only be replaced with the same product model and color.
2. All returned items must be in its original brand new condition, and must include the original factory box containing all of its accessories (e.g. battery, charger, cords, straps, etc.) as well as the bosz.gadgets warranty slip.
3. Units with physical damage (such as dents and scratches or incomplete packaging) are strictly not entitled for unit replacement.
RETURN SHIPPING
• The customer will cover the shipping charges (if applicable) incurred in returning the unit, as he/she would when he/she visits a retail store to return the unit and the customer will also shoulder the cost of returning the unit to them when its already okay.
• The shipper will be responsible for any transit-related loss/damage found in returned items. Take note of the tracking number for reference.
• If the customer sends back items for return that includes items that are not required for the warranty, bosz.gadgets will not be held liable for the return shipping charges.
REPAIR PROCEDURES
Our technical support requires a diagnosis period.
• Purpose of this process is to completely assess the condition of your item – whether it needs repairing, no trouble found, or if it simply needs a software update. This may take 3-7 days.
• For warranty support, please allow seven days for check-up and diagnosis. After the official analysis has been conducted, and you grant permission to proceed with the repair, please allow 2-3 weeks grace period for the gadget to be repaired.
Parts sourcing
• If an item calls for parts replacement and the item has service warranty, we will need to order your parts replacement from our supplier.
• Do note that parts sourcing are subject to availability of parts. Availability is beyond our control and needs to be ordered.
• Some units requiring parts replacement may take weeks since the material needs to be ordered. In this case, we will shoulder the labor installation cost only. Parts replacement will be shouldered by the customer for units with service warranty.
• We will require 50% deposit for the parts expense if needed.
HONESTY POLICY
• Please declare all dents, bumps and all forms of physical damage, as well as actual usage and drops/bumps history on your unit when you return it to us.
• Actual parts and software damage is detectable by licensed technicians. Example: sim card and charging ports, displays. These are not factory defects.
• Mishandling may occur even within the replacement period; this is not covered by our warranty. Once again, mishandling is not covered by our warranty.
NO TROUBLE FOUND INCIDENTS
• After the diagnosis period and there is no trouble found on the unit, we will return the unit to you.
• If needed, we will issue an official report from authorized service centers to further verify our official diagnosis.
• In this instance, a replacement unit is not possible since there is no problem with the unit.
Note: If there are any questions,concerning warranty, please feel free to contact us before purchasing.
Please follow the instructions below.
1. Click here and fill up the Technical Support form.
2. Please contact us at 09063814773 and detail the problem on hand.
3. Once, you have talked to our repair personnel, return the gadget to us.
4. For Metro Manila Customers, just provide us your preferred time for meet-up in SM South mall or Lopez paranaque for us to pick-up the unit, otherwise we can do meet-up but transportation fee will be shouldered by the customer.
5. For provincial customers or those who wish to ship the gadget back to us, please pack only the item/s in question and a photocopy of the warranty slip into a box. Include a signed letter containing all concerns. Please provide a waybill number for returning the item.
6. Items are subject to 3-7 business days of technical diagnosis so we can evaluate your unit properly.
7. Once we receive the item we will then send it to our technical support team for the repair.
Note: For warranty support, allow seven days for check-up and diagnosis. - After the diagnosis has been completed, if you would like to continue with the repair ,it takes about 2-3weeks for the repair to be done.
RETURN CONDITIONS
1. For unit replacement, the item can only be replaced with the same product model and color.
2. All returned items must be in its original brand new condition, and must include the original factory box containing all of its accessories (e.g. battery, charger, cords, straps, etc.) as well as the bosz.gadgets warranty slip.
3. Units with physical damage (such as dents and scratches or incomplete packaging) are strictly not entitled for unit replacement.
RETURN SHIPPING
• The customer will cover the shipping charges (if applicable) incurred in returning the unit, as he/she would when he/she visits a retail store to return the unit and the customer will also shoulder the cost of returning the unit to them when its already okay.
• The shipper will be responsible for any transit-related loss/damage found in returned items. Take note of the tracking number for reference.
• If the customer sends back items for return that includes items that are not required for the warranty, bosz.gadgets will not be held liable for the return shipping charges.
REPAIR PROCEDURES
Our technical support requires a diagnosis period.
• Purpose of this process is to completely assess the condition of your item – whether it needs repairing, no trouble found, or if it simply needs a software update. This may take 3-7 days.
• For warranty support, please allow seven days for check-up and diagnosis. After the official analysis has been conducted, and you grant permission to proceed with the repair, please allow 2-3 weeks grace period for the gadget to be repaired.
Parts sourcing
• If an item calls for parts replacement and the item has service warranty, we will need to order your parts replacement from our supplier.
• Do note that parts sourcing are subject to availability of parts. Availability is beyond our control and needs to be ordered.
• Some units requiring parts replacement may take weeks since the material needs to be ordered. In this case, we will shoulder the labor installation cost only. Parts replacement will be shouldered by the customer for units with service warranty.
• We will require 50% deposit for the parts expense if needed.
HONESTY POLICY
• Please declare all dents, bumps and all forms of physical damage, as well as actual usage and drops/bumps history on your unit when you return it to us.
• Actual parts and software damage is detectable by licensed technicians. Example: sim card and charging ports, displays. These are not factory defects.
• Mishandling may occur even within the replacement period; this is not covered by our warranty. Once again, mishandling is not covered by our warranty.
NO TROUBLE FOUND INCIDENTS
• After the diagnosis period and there is no trouble found on the unit, we will return the unit to you.
• If needed, we will issue an official report from authorized service centers to further verify our official diagnosis.
• In this instance, a replacement unit is not possible since there is no problem with the unit.
Note: If there are any questions,concerning warranty, please feel free to contact us before purchasing.